Private hire is a record-keeping business as much as a transport one. The right software handles bookings, dispatch, payments and the compliance that keeps your operator licence safe. Here is what to look for.
Must-have features for private hire
- Compliant booking records — every job logged with driver, vehicle, time and route for audits.
- Automatic dispatch — allocate the nearest suitable driver fast.
- Document & licence tracking — driver badge, insurance and MOT expiry reminders.
- Account & contract billing — corporate accounts, schools and credit customers.
- Branded apps — your own passenger app and driver app.
- Cashless payments — card and in-app, with driver settlement.
Why compliance tooling matters
Licensing authorities can ask to see your booking records and driver/vehicle documents. Software that keeps these audit-ready — and warns you before documents expire — protects your licence and reputation. See private hire dispatch software for how this works in practice, or read how to get a private hire operator licence.
Questions to ask before you buy
- Does it store compliant booking records I can export for an audit?
- Does it track and remind me about document expiries?
- Can I bill corporate and contract accounts automatically?
- Are the passenger and driver apps branded to my firm?
- What is the real per-driver cost, and is there a contract?
Why operators choose TBMS
TBMS is UK-built for licensed private hire: compliant records, document tracking, account billing, branded apps and cashless payments — from £35/month with no long-term contract. Compare your options in best taxi dispatch software in 2026 or book a free demo.
