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Plain-English definitions of the dispatch, private hire and transport terms operators use every day.
A booking charged to a credit account (e.g. a hotel, business or school) and settled on a periodic invoice rather than paid at the time of travel.
A pre-booked journey to or from an airport, usually with a fixed fare and flight tracking. See airport transfer software.
The system automatically assigns each booking to the nearest, most suitable available driver using live GPS — removing manual phone allocation. Also called auto-allocation.
Taking payment by card or in-app rather than cash, with the fare reconciled against the driver's settlement automatically.
A premium, pre-booked service — often charged hourly or as-directed — using executive vehicles and professional drivers. See chauffeur booking software.
Dispatch software hosted in the cloud and accessed from any device through a browser or app, rather than installed on local computers.
A Disclosure and Barring Service background check required for drivers and passenger assistants in roles such as school transport, to safeguard vulnerable passengers.
The mobile app drivers use to receive job offers, navigate, manage shifts and track earnings. See the TBMS driver app.
The calculation of what a driver is owed (or owes) after fares, commissions, account jobs and fees over a period — automated by dispatch software.
Adjusting fares automatically based on demand, time of day or other factors (also called surge pricing) to balance supply and revenue.
A pre-agreed price for a journey shown at booking, giving the customer certainty — common for airport and account work.
Managing vehicles, drivers, compliance and performance across a fleet. See fleet management software.
Monitoring a flight's live arrival time so airport pickups are automatically adjusted to when the passenger actually lands.
Using satellite positioning to show every vehicle's real-time location on a map, share ETAs and replay completed journeys.
Defining virtual geographic boundaries (zones) used for pricing, allocation rules, airport queues or alerts when a vehicle enters or leaves an area.
A licensed "black cab" style taxi that can be hailed in the street or picked up at a rank without pre-booking — distinct from a private hire vehicle.
An airport service where the driver waits inside the terminal with a name board to meet the passenger, rather than at a kerbside pickup.
A fare calculated by a taximeter based on distance and time, typically used by hackney carriages under council-set tariffs.
A private hire vehicle that must be pre-booked through a licensed operator and cannot be hailed or use ranks. See minicab dispatch software.
A single route with several drop-off (or pickup) points, sequenced efficiently — common in courier and shared-transport work.
Non-Emergency Medical Transport: scheduled, non-urgent journeys to medical appointments, often using accessible vehicles. See patient transport software.
A mobile app that lets operators take bookings, dispatch drivers and monitor the fleet from anywhere. See the operator app.
The licence a firm needs from its local authority (or TfL) to take private hire bookings and arrange drivers. Read how to get one.
Your branded customer app for booking, live tracking and cashless payment. See the taxi booking app.
A licensed vehicle that must be pre-booked through an operator (e.g. a minicab). See private hire dispatch software.
Evidence a delivery was completed — a signature, photo and timestamp captured by the driver. Common in courier dispatch.
Booking a vehicle on demand via an app with live tracking and cashless payment — the experience operators replicate with their own branded apps.
Home-to-school transport for children with Special Educational Needs, requiring trained assistants and suitable vehicles. See school transport software.
A cloud platform to take bookings, auto-assign drivers, track vehicles, take payment and manage a fleet from one dashboard. See taxi dispatch software.
An addressing system that maps every 3m square to three words, letting customers give precise pickup points where a street address is vague.
A ready-built app branded as your own (your name, logo, colours) and connected to your dispatch — faster and cheaper than building from scratch.
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