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Last updated: June 2026
TBMS Live (operated by Taxibase Management System Ltd) is a cloud-based taxi dispatch software provider based in High Wycombe, United Kingdom. We are registered as a data controller with the Information Commissioner's Office (ICO). Our contact email is info@taxibasesoftware.com.
We collect information you provide directly to us, including: name, email address, phone number, company name, fleet size, and payment information. We also collect usage data, log files, and analytics data automatically when you use our platform.
We use your data to: provide and improve our services, process payments, send service communications, respond to your enquiries, and comply with legal obligations. We do not sell your personal data to third parties.
We process your data on the following legal bases: contractual necessity (to deliver services you've signed up for), legitimate interests (to improve our platform and prevent fraud), and consent (for marketing communications).
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Customer data is retained for a minimum of 7 years for accounting and tax purposes.
Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, restrict processing, data portability, and object to processing. Contact info@taxibasesoftware.com to exercise any of these rights.
Our website uses cookies to improve your experience. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences in your browser settings.
We implement industry-standard security measures including SSL encryption, regular security audits, access controls, and data backup procedures to protect your personal information.
We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.
For any privacy-related questions or to exercise your rights, please contact us at: info@taxibasesoftware.com or write to us at: T367 W Wycombe Rd, High Wycombe HP12 4AE, United Kingdom.